Cancellation Policy
This policy explains the general approach to cancellations, changes and refunds. Trip-specific conditions shown before booking take priority where applicable.
Customer cancellations
If you need to cancel, contact Bro Travel as early as possible by email or WhatsApp and provide your booking details.
Refund eligibility
Refund eligibility depends on the trip, time remaining before departure, and the cancellation conditions of hotels, airlines, transportation providers, activity operators and other suppliers.
- Non-refundable supplier charges may be deducted from any refundable amount.
- Some trips or promotional fares may be fully or partially non-refundable.
- Any trip-specific cancellation terms communicated before booking form part of your booking conditions.
Changes by Bro Travel
If Bro Travel must materially change or cancel a trip, affected travelers will be contacted with the available options based on the circumstances and supplier conditions.
Refund processing
Approved refunds are processed after applicable supplier amounts are confirmed. Bank, card or payment-provider processing times may apply.